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FAQ

Does the purchase include packaging?
Does the purchase include packaging?

For every purchase of briquettes at our place, depending on the buyer, there are those who ask for packaging and there are buyers who have brought their own packaging, whether it's an inner plastic, inner box or master box depending on the initial agreement.

Is it possible to request packaging ?
Is it possible to request packaging ?

You can but the price fluctuates because we also order from
outside. For those who want to help with the packaging, we inform you that our packaging can be done in duplex / regular boxes. For plastic Inner, Inner box and Master box the estimated price is $100 - $120 per ton depending on size

How to get product samples?
How to get product samples?

For product samples, you can get it by ordering at OLX/ BUKALAPAK / TOKOPEDIA / SHOPEE and we will inform you at the beginning for the product sample without the box, only the inner plastic

Is it possible to visit the factory?
Is it possible to visit the factory?

Yes please, you can come to our factory with valid buyer and make an Appoinment first with Mrs Nada

What is the payment terms
What is the payment terms

We Accept Telegraphic Transfer for Payment Methods. All documents requested by the buyer will be accompanied by:
a. Invoice in USD
b. Packing List
c. B/L or Airwaybill
d. Material Safety Data Sheet (MSDS) Document

How long do shipping time?
How long do shipping time?

It usually takes 20-40 days, depends on how far your Country ports from Indonesian ports, but because of restrictions in many countries during Covid- 19, it probably takes longer. However, estimated transit time of container from Indonesian ports to ports:
• China t 15 days
• Korea+ 21 days
• Japan t21 days
• Australia + 21 days
• India t 15-21 days
• Middle East + 21 -30 days
• Europe +30 days
• USA + 30 days
• Asian Countries + 21 days
• South America t 45 days

Do you accept OEM or private label?
Do you accept OEM or private label?

We support OEM production and will produce Charcoal Products with your logo brand and packaging. Please send us your packaging design and we will print it for you. Our price includes printing the inner box with standard design. If you need different paper, laminating, or embossed, etc. Justlet us know, we will recalculate the cost of printing and inform you as soon as possible.

ls there a quality contol?
ls there a quality contol?

We are responsible and commit to the highest quality for the best Charcoal Products. We strictly control all stages from raw material selection, cleaning, carbonization to final products, drying and packaging. To test Charcoal products, we use a laboratory at Carsurin. It is an independent laboratory that tests our products on ash content, moisture, volatile matter, and other important parameters.